We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.
We provide free shipping to over 200 countries around the world*
*with some exceptions
Shipping is always free. Customs & duties fees may be an additional cost depending on the country you are shipping to.
If you order an in-stock item, we’ll ship it within 2 working days.
Typically, delivery takes 5-15 working days after dispatch, but sometimes it may take longer due to factors beyond our control.
Absolutely! You will receive your tracking information within 2-5 working days. Sometimes tracking might not available if free shipping applies. In this case, please contact us at support@premiumpetz.com and we will be happy to look into your order status.
Yes, you can change or cancel your order within 12 hours. Please contact us at support@premiumpetz.com to cancel.
